Certified Agent Engineer

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Duration 60 minutes
Questions 40
Passing Score 80% (32 correct)

Section A: Function Results and Actions (8 questions)

Question 1: What class is used to return results from SWAIG functions?

  • A) FunctionResponse
  • B) SwaigFunctionResult
  • C) ActionResult
  • D) ToolResponse

Question 2: Which method transfers a call to another number?

  • A) .transfer()
  • B) .forward()
  • C) .connect()
  • D) .dial()

Question 3: What does post_process=True do when adding an action?

  • A) Processes the action before the AI speaks
  • B) Executes the action after the AI finishes speaking
  • C) Adds the action to a processing queue
  • D) Validates the action parameters

Question 4: Which action type sends an SMS message?

  • A) sms
  • B) send_message
  • C) send_sms
  • D) text

Question 5: How do you store data that persists for the call duration?

  • A) add_action("store_data", {...})
  • B) update_global_data({...})
  • C) add_action("save_state", {...})
  • D) add_action("persist", {...})

Question 6: What happens when you chain multiple add_action() calls?

  • A) Only the last action executes
  • B) Actions execute in sequence
  • C) Actions execute in parallel
  • D) An error is raised

Question 7: Which code correctly transfers a call after speaking?

A)

SwaigFunctionResult("Transferring...").connect("+1555", final=True)

B)

SwaigFunctionResult("Transferring...").transfer("+1555", after_speech=True)

C)

SwaigFunctionResult("Transferring...").post_action("transfer", "+1555")

D)

SwaigFunctionResult("Transferring...", transfer="+1555")

Question 8: What is the purpose of the set_end_of_speech_prompt action?

  • A) Sets what the AI says at call end
  • B) Changes the prompt after current speech
  • C) Defines the end-of-call behavior
  • D) Sets the silence timeout

Section B: DataMap Integration (6 questions)

Question 9: What is DataMap primarily used for?

  • A) Storing agent configuration
  • B) Making serverless REST API calls
  • C) Mapping data between agents
  • D) Creating database schemas

Question 10: In a DataMap webhook URL, how do you reference a function argument named user_id?

  • A) {user_id}
  • B) ${args.user_id}
  • C) ``
  • D) %{args.user_id}

Question 11: Which DataMap output field specifies what the AI says?

  • A) speech
  • B) message
  • C) response
  • D) say

Question 12: How do you reference a JSON response field email in the output template?

  • A) ${response.email}
  • B) ${email}
  • C) {data.email}
  • D) ``

Question 13: What field handles API errors in DataMap configuration?

  • A) error_handler
  • B) on_error
  • C) error_output
  • D) fallback

Question 14: Which is a valid DataMap webhook configuration for a POST request?

A)

webhooks=[{
    "url": "https://api.example.com/users",
    "method": "POST",
    "body": {"name": "${args.name}"},
    "output": {"response": "Created ${id}"}
}]

B)

webhooks={
    "endpoint": "https://api.example.com/users",
    "type": "POST",
    "data": {"name": "${args.name}"},
    "result": "Created ${id}"
}

C)

webhook={
    "url": "https://api.example.com/users",
    "post_data": {"name": "${args.name}"},
    "response": "Created ${id}"
}

D)

api_call={
    "url": "https://api.example.com/users",
    "method": "POST",
    "payload": {"name": "${args.name}"}
}

Section C: Skills and Contexts (8 questions)

Question 15: How do you add a built-in skill to an agent?

  • A) agent.use_skill("datetime")
  • B) agent.add_skill("datetime")
  • C) agent.enable_skill("datetime")
  • D) agent.load_skill("datetime")

Question 16: When creating a custom skill, what class should you inherit from?

  • A) BaseSkill
  • B) SkillBase
  • C) CustomSkill
  • D) AgentSkill

Question 17: Which method defines tools in a custom skill?

  • A) __init__()
  • B) configure()
  • C) setup()
  • D) initialize()

Question 18: What is the purpose of contexts in an agent?

  • A) Store global variables
  • B) Define multi-step workflows
  • C) Handle errors
  • D) Configure logging

Question 19: How do you switch to a different context from a function?

  • A) SwaigFunctionResult().switch_context("name")
  • B) SwaigFunctionResult().swml_change_context("name")
  • C) SwaigFunctionResult().goto_context("name")
  • D) SwaigFunctionResult().set_context("name")

Question 20: Which class is used to define a context?

  • A) Context
  • B) ContextBuilder
  • C) WorkflowContext
  • D) StepContext

Question 21: What method adds a step to a context?

  • A) context.add_step("message")
  • B) context.step("message")
  • C) context.append("message")
  • D) context.add("message")

Question 22: How do you restrict which functions are available in a context?

  • A) context.allowed_functions(["func1", "func2"])
  • B) context.set_functions(["func1", "func2"])
  • C) context.enable(["func1", "func2"])
  • D) context.functions = ["func1", "func2"]

Section D: State and Recording (6 questions)

Question 23: What is the scope of global data set with set_global_data()?

  • A) Single function call
  • B) Single call/conversation
  • C) Agent lifetime (all calls)
  • D) Server restart

Question 24: How do you access global data stored via update_global_data() in a function?

  • A) self.get_global_data()
  • B) raw_data.get("global_data", {})
  • C) args.get("global_data")
  • D) self.global_data

Question 25: Which action controls call recording?

  • A) record
  • B) toggle_record
  • C) set_recording
  • D) control_record

Question 26: What recording state pauses recording without stopping?

  • A) "stop"
  • B) "pause"
  • C) "hold"
  • D) "suspend"

Question 27: Which parameter marks a function as handling sensitive data?

  • A) sensitive=True
  • B) private=True
  • C) secure=True
  • D) protected=True

Question 28: What format provides separate audio channels for caller and agent?

  • A) "mono"
  • B) "dual"
  • C) "stereo"
  • D) "split"

Section E: Multi-Agent and Deployment (8 questions)

Question 29: What class manages multiple agents?

  • A) MultiAgent
  • B) AgentServer
  • C) AgentManager
  • D) ServerAgent

Question 30: How do you specify an agent’s URL path?

  • A) AgentBase(path="/sales")
  • B) AgentBase(route="/sales")
  • C) AgentBase(endpoint="/sales")
  • D) AgentBase(url="/sales")

Question 31: In Docker, what directive creates a health check?

  • A) HEALTH
  • B) CHECK
  • C) HEALTHCHECK
  • D) MONITOR

Question 32: What Kubernetes probe checks if a container is running?

  • A) startupProbe
  • B) readinessProbe
  • C) livenessProbe
  • D) healthProbe

Question 33: In AWS Lambda, what function is the entry point?

  • A) main()
  • B) handler()
  • C) lambda_handler()
  • D) entry_point()

Question 34: What is a “cold start” in serverless?

  • A) Starting a container in cold storage
  • B) Initial container startup adding latency
  • C) Restarting after an error
  • D) Starting without cached data

Question 35: Which command deploys using Serverless Framework?

  • A) serverless publish
  • B) serverless deploy
  • C) serverless push
  • D) serverless launch

Question 36: What method handles Lambda requests in SignalWire agents?

  • A) agent.handle_request()
  • B) agent.handle_lambda()
  • C) agent.lambda_request()
  • D) agent.process_lambda()

Section F: Short Answer (4 questions)

Question 37 (2 points): Describe two strategies to minimize cold start latency in serverless deployments.

Question 38 (2 points): Explain the difference between a cold transfer and a warm transfer.

Question 39 (2 points): Why should recording be paused when collecting credit card information?

Question 40 (2 points): What are two advantages of using DataMap instead of writing custom webhook code?

Submission

Submit your answers via GitHub Classroom. Your exam will be auto-graded.

Scoring

  • 36-40 correct: Excellent
  • 32-35 correct: Good (Pass)
  • Below 32: Review required

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